Canny vs Hotjar
Side-by-side from the Top 11 ranking of The 11 Best Customer Feedback Tools (2026). Last verified June 13, 2026.
The short answer
Hotjar ranks higher on Top 11 (#1 vs #2) for Teams collecting and acting on feedback. Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
At a glance
| Canny | Hotjar | |
|---|---|---|
| Top 11 rank | #2 / The 11 Best Customer Feedback Tools (2026) | #1 / The 11 Best Customer Feedback Tools (2026) |
| Score (out of 9.4) | 9 | 9.2 |
| Best for | Feature requests and public roadmaps | Combining user behavior and feedback |
| Pricing | $$$ ($400 to $999+/mo) | $$ ($0 to $799+/mo) |
| HQ | Remote | St. Julian's, Malta |
| Founded | 2017 | 2014 |
Canny
The best tool for managing feature requests and communicating product updates via a public roadmap.
canny.ioSee full entry in The 11 Best Customer Feedback Tools (2026)
Hotjar
Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
www.hotjar.comSee full entry in The 11 Best Customer Feedback Tools (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.