Birdeye review
The most complete reputation platform for multi-location businesses.
Top 11 rank
#1 of 11
Score
9.2/9.4
Pricing
$$ ($299 to $499/mo per location)
HQ
Palo Alto, USA
Verdict
Birdeye ranks first by combining the strongest review generation engine in the category (SMS + email automation across 200+ review sites) with a full reputation suite covering surveys, webchat, and competitive benchmarking, making it the only tool most mid-size multi-location businesses will ever need.
What customers praise
Its AI-powered response suggestions generate on-brand replies for Google and Facebook reviews in under 10 seconds, and the per-location competitive ranking report is the clearest in the category.
What customers criticise
Pricing at $299-$499 per location per month becomes significant for businesses with 10+ locations; the per-location model also makes accurate budgeting harder than all-inclusive flat pricing.
Best for
Multi-location businesses in healthcare, dental, automotive, and retail that need a single platform covering review generation, social media, customer surveys, and competitive benchmarking.
At a glance
- Integrations: Google Business Profile, Facebook, Yelp, Salesforce, HubSpot, Dentrix, Mindbody
- Compliance: SOC 2 Type II, HIPAA
- Regions served: United States, Canada, Australia
- Typical onboarding: 3 days
Red flags
Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-24. See the full red-flag report.
Alternatives
See alternatives to Birdeye, or compare against the next-ranked entry: Birdeye vs Podium.
Where else this brand ranks
- The 11 Best Reputation Management Software Tools (2026) — #3
- The 11 Best Review Management Software Tools (2026) — #1
Source: Top 11 The 11 Best Review Management Software Tools (2026), verified June 24, 2026 — no paid placement.